Lola Cleaners Terms and Conditions of Service
Introduction
These Terms and Conditions set out the basis on which Lola Cleaners provides cleaning services. By booking or using any service, you agree to be bound by these terms. These conditions are designed to ensure clarity, fairness, and a consistent standard of service for all customers.
Scope of Services
Lola Cleaners provides a range of residential and commercial cleaning services. The exact scope of work will be agreed at the time of booking and may vary depending on the service selected, the condition of the property, and specific customer requirements.
All services are carried out with reasonable care and skill. However, results may vary depending on factors such as surface condition, age of materials, and prior maintenance.
Booking Process
Bookings can be made by providing relevant details about the property, including size, type, and required service. A quotation will be provided based on the information supplied.
It is the responsibility of the customer to ensure that all details provided are accurate. Any changes to the scope of work or property condition may result in adjustments to the agreed service or pricing.
Once a booking is confirmed, Lola Cleaners will allocate a suitable time and date for the service.
Access to Property
The customer must ensure that access to the property is available at the agreed time. If access cannot be provided, the service may be delayed or cancelled, and a charge may apply.
Where keys or access instructions are provided, the customer accepts responsibility for ensuring that these are accurate and up to date.
Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due upon completion of the service.
Lola Cleaners reserves the right to request advance payment for certain services, particularly for larger or specialist cleaning work.
Failure to make payment within the agreed timeframe may result in additional charges or suspension of future services.
Pricing and Quotations
All quotations are based on the information provided by the customer and the expected condition of the property. If the actual condition differs significantly, Lola Cleaners reserves the right to revise the quotation.
Any additional work requested by the customer during the service may be subject to additional charges, which will be agreed before proceeding.
Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice. Where insufficient notice is given, a cancellation fee may apply to cover lost time and resources.
Lola Cleaners reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including staff availability or operational issues. In such cases, an alternative date will be offered.
Customer Responsibilities
The customer is responsible for ensuring that the property is in a suitable condition for cleaning. This includes removing personal belongings, securing valuables, and providing clear access to areas that require cleaning.
Lola Cleaners will not be held responsible for damage to items that are not properly secured or that require specialist handling unless this has been agreed in advance.
Health and Safety
Lola Cleaners operates in accordance with relevant health and safety standards. Our staff are trained to carry out services safely and responsibly.
The customer must inform Lola Cleaners of any hazards, including structural issues, unsafe areas, or the presence of hazardous materials. Failure to do so may result in the service being suspended or modified.
Liability
Lola Cleaners maintains appropriate public liability insurance for the services provided. While every effort is made to deliver services to a high standard, liability for damage is limited to cases where negligence can be demonstrated.
Claims for damage must be reported within a reasonable timeframe following completion of the service. Lola Cleaners reserves the right to assess any claim before accepting liability.
Lola Cleaners is not responsible for pre-existing damage, wear and tear, or deterioration of materials that occurs as a result of normal cleaning processes.
Service Limitations
Certain outcomes cannot be guaranteed, particularly in relation to stain removal, restoration, or heavily soiled areas. Results may vary depending on the condition and type of materials.
Lola Cleaners will always aim to achieve the best possible result within the agreed scope of work.
Waste Handling and Regulations
Where waste removal is included in the service, Lola Cleaners will handle waste in accordance with applicable regulations and good practice. The customer is responsible for ensuring that waste presented for removal is lawful and safe to handle.
Lola Cleaners reserves the right to refuse the handling or removal of hazardous, regulated, or unsafe materials unless this has been agreed in advance and appropriate arrangements have been made.
Environmental Responsibility
Lola Cleaners aims to operate in an environmentally responsible manner. This includes the use of appropriate cleaning products, efficient use of resources, and adherence to responsible waste handling practices.
While every effort is made to minimise environmental impact, the primary objective remains the delivery of effective and reliable cleaning services.
Changes to Services
Lola Cleaners reserves the right to modify or update services, pricing, or these Terms and Conditions at any time. Any changes will apply to future bookings and will be communicated where appropriate.
Complaints and Feedback
If you are not satisfied with the service provided, you should notify Lola Cleaners as soon as possible. We aim to address any concerns promptly and fairly.
Where appropriate, corrective action may be offered in line with the nature of the issue and the agreed scope of work.
Force Majeure
Lola Cleaners shall not be held liable for failure to perform services due to events beyond reasonable control. This includes, but is not limited to, severe weather conditions, transport disruptions, or other unforeseen circumstances.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the provision of services shall be subject to the jurisdiction of the relevant courts.
Conclusion
These Terms and Conditions are intended to provide a clear and fair framework for the delivery of services by Lola Cleaners. By booking a service, you acknowledge that you have read and understood these terms and agree to be bound by them.
